Terms & Conditions
Terms and Conditions of Sale
The conditions set out here constitute our terms of sale. Please contact me for clarity on any matter which is not clear or you do not understand and note that nothing contained here affects your statutory rights as a consumer.
Timescales
I will endeavour to do everything I can to accommodate your order however I work to a maximum number of cakes per week and will not compromise on quality.
Usually a minimum of 4 months’ notice for wedding cakes and 4 weeks for celebration cakes is sufficient notice.
Customer Satisfactions Guarantee
Should you be unhappy with the cake I will do everything I can to rectify the matter before the event. If you are still unsatisfied then I will refund the price of cake in return for the product.
If there is a design problem the cake is to be photographed and e-mailed within 48 hours of the cake being collected or delivered. Situations where the cake is eaten, and therefore not returned, a credit may be offered.
If you have a complaint about the taste of the cake then a sample is to be provided within 24 hours.
Check your order
While I take every measure possible to check orders it is also the responsibility of the customer to make sure the details on the order form are accurate. While I will do everything I can to rectify the situation when an error is made i.e. wrong date then the responsibility lies with the customer to check the details.
Deposits and Payments
Once the order is placed the deposit (£100 for wedding and £45 for novelty cakes) is nontransferable and non-refundable.
The order is confirmed on receipt of the deposit and no guarantees can be given on availability until the deposit has been paid.
Balances for wedding cakes are due 28 days before the wedding and for novelty cakes 7 days before the event.
Cancelled wedding cake orders with less than 60 days’ notice are payable in full. Cancelled novelty cake orders with less than 30 days notice are payable in full. Cancelled orders must be received in writing and a confirmation received from Lindsey Alexandra Cake Design.
Delivery
When a cake is to be delivered it remains the responsibility of Lindsey Alexandra Cake Design while in transit. Where any damage occurs then it is the sole responsibility of Lindsey Alexandra Cake Design to make good any damage. If this is not possible, for whatever reason, then a full or partial refund will be given.
A disclaimer signature will be required upon satisfactory delivery.
Collection
As you will appreciate once the cake leaves the premises responsibility then passes to the customer and Lindsey Alexandra Cake Design is not liable for any damage in transit. Please be aware that a flat surface is required to retain the stability of the cake and should be secured where possible to remove the risk of movement in transit.
If unsure, please just ask.
A disclaimer signature will be required at collection.
Best Before Dates
When preparing some cakes, especially larger ones, the cakes need to be in prep for two sometimes three days before the event. While I do everything to ensure that the cake is as fresh as possible for your event, the best before dates are usually within 3 days of the event.
To assist in prolonging the shelf life the cakes are best placed in a sealed container (this will damage a sugar paste finish) in the fridge. We do not accept liability for consumption from two days following the event.
Non-Edible Decorations
During the design process the customer will be informed of any non-edible decoration that will be used to construct the cake. The customer must relay this information to the venue / hosts.
Copyright
Due to legal and copyright reasons I am unable to copy another Cake Decorator’s design.
The design copyright is the property of Lindsey Alexandra Cake Design. The customer does not have any claim on the design. Lindsey Alexandra Cake Design reserves the right to use images of any design for promotional purposes following the event.
